Contact SASSA
Need assistance with your SASSA grant? Find all the contact information you need to get help.
Ways to Contact SASSA
0800 60 10 11
Free to call from any landline or cellphone
Mon-Fri: 8:00 AM - 4:00 PM
082 046 8553
Send messages for status checks and enquiries
24/7 Automated Service
grantenquiries@sassa.gov.za
For general enquiries and document submissions
Response within 5-7 business days
www.sassa.gov.za
Official SASSA website for online services
Available 24/7
Provincial SASSA Offices
011 241 8300
GPEnquiries@sassa.gov.za
021 469 0200
WCEnquiries@sassa.gov.za
033 846 3300
KZNEnquiries@sassa.gov.za
043 707 6300
ECEnquiries@sassa.gov.za
051 410 8200
FSEnquiries@sassa.gov.za
015 291 7400
LPEnquiries@sassa.gov.za
013 754 9428
MPEnquiries@sassa.gov.za
018 388 1800
NWEnquiries@sassa.gov.za
053 802 4900
NCEnquiries@sassa.gov.za
Before You Contact SASSA
- - Your 13-digit ID number
- - Registered cellphone number
- - Full name as per ID document
- - Application reference number (if available)
- - Type of grant you are enquiring about
- - Specific issue or question
- - Dates of any previous communications
- - Supporting documents (if emailing)
Common Enquiries
Application Status
Check your application status online first at SRD Status Check before calling.
Payment Issues
If you haven't received your payment, first verify your banking details are correct and check payment dates.
Appeals
For appeal-related queries, visit our SASSA Appeal page for guidance before contacting SASSA.
Visiting a SASSA Office
If you need to visit a SASSA office in person, here's what you should know:
- Operating Hours: Monday to Friday, 8:00 AM to 4:00 PM
- What to Bring: Original ID document, proof of residence, and any relevant documents
- Tip: Arrive early to avoid long queues, especially at month-end
- Find Offices: Use the SASSA website or call the helpline for your nearest office location